What makes up an organization? Its employees. Employees working on their own are just individual assets that can hit roadblocks in achievement and productivity - if they don’t form a collective force. In essence, the underlying pillar of every organization is the network formed by communication and collaboration of its employees.
As we continue to come to terms with the effects of the COVID-19 pandemic, we are seeing almost all organizations - of essential and non-essential industries – implementing means of remote working for their employees where possible. However, doing so requires a lot of coordination and communication between the employer and employees, which does not always go smoothly and uninterrupted with traditional means of communication.
Some of the communication challenges we are seeing now include:
These challenges have proved to us that as the world changes, we need to adapt in order to survive. Traditional communication channels like emails are not enough to convey important messages, namely announcements, that need to reach your employees immediately. Especially with how rapid changes in policies are coming in now as governments pass them, there is a risk that employees will not be able to keep track of them as they got lost in the midst of a pool of unrelated emails.
What organizations need is a centralized, dedicated announcement channel that brings information to employees immediately. iDenedi is an application specially designed for communication management through announcements.
Advantages of using iDenedi:
What’s more, new employees/returning employees can keep track of the timeline of announcements as everything gets saved in chronological order as announcements are passed, therefore eliminating any confusion.
What can iDenedi offer you in terms of Communication Regulation?
iDenedi will enable you to create groups, invite selected members, pass private or public announcements, create subgroups to direct specific messages to, etc. These announcements WILL reach their target audience as they are prompted by a push notification to the employees.
Members of idenedi are also able to find contact information through browsing the profiles of group members and selecting their preferred mode of communication with them.
How can you ensure announcements are reaching their target audience?
Admins can check the reach of post by individual user. In other words, they can see who is opening the posts. During crisis, this allows them to be sure that users are viewing the information.
While the above are some of its top-rated features, that’s not all that iDenedi has to offer. Click here to learn about all the features of iDenedi.
Don’t let miscommunication be the fall of your business in these harsh times. Adapt to survive. Survive to grow.
Contact us for all of the above.
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Originally published Apr 22, 2020 12:59:29 PM, updated April 22, 2020
Topics: Software
read
COVID-19 has become the most circulated word in 2020. This pandemic has already impacted the way organisations operate and will continue to fundamentally change them in the foreseeable future.
As this continues to impact our lives, remote working is our new reality. So, how do leaders, managers, & employees make this abrupt shift with minimal dips in efficiency?
Since we have been implementing remote working since 2014, we have come up with some guidelines on how you & your employees can effectively transition into remote working.
Any sudden change in the work environment is enough to disrupt operations if the business is not prepared or if it has not anticipated such a change. And this is exactly what is happening with most businesses today. In order to adjust to this new - hopefully temporary - “normal”, leaders should first prepare their employees mentally & should get the appropriate infrastructure to support remote working.
These are some of many things to consider during a transition like this.
We have listed below some pointers that have proven effective over our 6 years of implementing remote working:
Aside from the operational side of things, leaders must ensure that their employees are ready to handle their new lifestyle. COMMUNICATE. Have a group conversation with employees assuring them that there is certainty in the midst of all their uncertainty. Team members should constantly feel like they know what’s going on.
“This is a different time for us. We don’t know how long this will last but we are here to support each other and lift each other up. We will make sure you have what you need to continue your work as “normally” as possible.”
This type of assurance will help ease employees into this lifestyle and give them confidence that it will work. It is also imperative to set recurring meetings just so there is clarity on things and so the “teamwork” vibes are sustained. Frequency of contact should be maintained to keep the connections people had at the office.
It can be quite a shock to the human being to go from one way of life to another in a short period of time. Psychologically, employees need to be ready. That’s why it is advised to encourage employees to develop disciplined rituals so that they can stay on top of their tasks and remain productive:
As for infrastructure requirements, we compiled a list of the most crucial systems you need to thrive today.
read
You see the end product but we’re bringing you closer to the people behind it !
As one of our most successful partners to date, we sat down with BluGrass’s co-founder Hasan Alameddine to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Hasan has been in the IT industry for nine years with an education in Computer Science from the Lebanese American University in Beirut. He started as a CRM developer and was specialized in Microsoft products after he got his certification as a Microsoft Developer.
Hasan’s first enterprise experience in the UAE was as a CRM consultant in EMITAC, where he met Tony Alam and decided to jointly establish BluGrass.
Since its inception 4 years ago, BluGrass has grown to a team of 40 IT professionals with 32 customer success stories under their belt and 80M dirhams in revenue from managed services. Their primary market is the government sector with some focus on semi-government and private entities.
They first started providing hardware maintenance services but identified a gap in the market and quickly shifted their business model to that of a whole managed services provider where they do consultation, implementation, support, and resource allocation pertaining to specific projects.
What sets them apart from other service
providers in their field is their consultation phase. Rather than going straight into implementation based on a customer’s request, they allocation a major portion of the project to perform a full consultation that involves a gap analysis report.
This is to be able to identify all aspects in a customer’s current state, their desired state, and the required transition phase, and thus defining every parameter of the project to ensure complete visibility. After that phase has governed the customer’s approval, they will move into the implementation phase with full management and support from their side.
Since joining the Exceeders platform 2 years ago, they have been able to close 2 major deals in managed services.
Success story
Recently, BluGrass signed a 5-year contract for a managed services project with a government-based investment company in the UAE. This entity collectively encompasses 6 other government agencies and an employee count that rakes up to 2000+.
The project entails managing the customer’s whole IT systems from bare infrastructure (servers, storage, networking) and security to infra applications (underlaying windows applications ) and high-level business applications (ERP, CRM).
read
Enterprise technology is a booming industry. Companies are developing software and portals that meet the needs of their customers and solves their problems.
But the enterprise tech faces many issues that are threatening the success of new software.
Digital transformation calls for significant shifts in business models and corporate culture, and portals play an important role in guiding audiences through that.
Portals have evolved over the past 10 years, but they have always been defined by one core priority: delivering a personalised experience that filters out the noise and offers only what is relevant to the end-user.
With the increasing emphasis on customer experience, portals remain a key part of any digital transformation strategy.
Integrating applications is a challenge that businesses often face. Sometimes newer technologies do not integrate well with out of date systems. These newer systems also prove to be an issue, as they act in isolation and are not able to be integrated.
Due to this, operational and employee efficiency can take a huge hit.
This is why it is important to check whether your existing systems can integrate with new technologies seamlessly. For example - your invoicing system should be compatible with your accounting tool, and your accounting tool should work with your CRM, which should work with your marketing tools, and so on.
Data privacy and protection have been one of the major issues for enterprises in the past few years.
Even though there was a huge hype for GDPR for several months leading to its enforcement, only a few businesses managed to achieve full compliance thus far.
A survey by Talend found that most of the surveyed companies (around 70%) failed to comply with Article 15 and Article 20 of the GDPR, meaning that they are unable to provide a copy of users’ personal data on request within the allotted one-month time limit.
With smartphones being the ubiquitous device for most people, it’s no surprise that businesses have embraced smartphones with full gusto.
While the benefits of going mobile friendly are tangible and irreplaceable, the addition of mobility has posed new challenges which must be dealt with quickly and effectively.
This is essential for technology- and user based businesses so they may deliver a seamless and fully functional mobile experience.
The need for a good User Interface/User Experience is now growing in importance. In the past, companies could get away with having a poor UI/UX for their portals.
Today, Function over Form simply doesn't suffice.
It’s absolutely essential for companies to find that exact balance between looks and features and create products that meet requirements – both functionally and from a UI perspective.
In the past, enterprise portals didn’t always have the best UI/UX. Processes and products are complicated for large corporations, and thus the software they use become cumbersome.
As technology advances, businesses are putting more emphasis on UX, but getting it right is still a challenge. The problem is finding a delicate balance between the function of enterprise tech and how it interacts with users.
New technology, especially in the form of connected devices, is growing and influencing the expectations of users for digital experiences.
How might the growth of these devices impact the content within your portal?
Employee portals may need to include data analytics drawn from industrial sensors in factories.
Customer portals might need to be viewable on smartwatches or other wearables. Chatbots and voice may be able to replace traditional search, but require more natural content and possibly AI software to execute.
Enterprises need to view new technology and devices as part of a unified, omnichannel strategy to get the most of out of their technology investments and leverage data across the organisation.
The software needs to be complicated enough to effectively solve problems, but simple enough for end-users to use easily.
Want to learn more about four types of portals that solve enterprise problems?
In this e-book, you will learn:
COVID-19 has become the most circulated word in 2020. This pandemic has already impacted the way organisations operate and will continue to fundamentally change them in the foreseeable future.
You see the end product but we’re bringing you closer to the people behind it !
Enterprise technology is a booming industry. Companies are developing software and portals that meet the needs of their customers and solves their problems.